Refund Policy – Intalinatire.com
1. Eligibility for Refunds
We strive to provide high-quality men’s clothing, but if you are not satisfied with your purchase, you may request a refund under the following conditions:
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- The refund request must be made within 7 days of delivery.
- Items purchased on sale, clearance, or as part of a special promotion are not eligible for refunds unless defective.
2. Non-Refundable Items
- Customized or personalized clothing (e.g., tailored suits, engraved accessories).
- Innerwear, socks, and other hygiene-sensitive items for safety reasons.
- Gift cards and store credits are non-refundable.
3. Refund Process
- Initiate a Request – Email our support team at support@italianatire.com with your order ID and reason for the refund.
- Return Shipping – If approved, you will receive instructions on returning the product. Customers are responsible for return shipping costs, except for defective or wrong items sent.
- Inspection & Approval – Once we receive the returned item, we will inspect it. If approved, the refund will be processed within 7-10 business days to your original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your credit card company, as it may take 5-7 business days for processing.
- If the issue persists, email support@italianatire.com for assistance.
5. Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or full refund, including return shipping costs.
7. Contact Us
For any refund-related questions, contact us at:
📧 Email: support@italianatire.com